Privacy Policy

Last updated: January 2026

Pups and Pucks (“we,” “us,” or “our”) respects your privacy and is committed to protecting any personal information you choose to share with us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website or use our services.

1. Information We Collect

We collect only the information necessary to provide our services and communicate with you.

a) Information You Provide Voluntarily

When you contact us, book a session, or inquire about our services, you may provide information such as:

Your name
Email address
Phone number
Information about your dog (name, age, behavior concerns, training goals)
Any message or details you choose to share with us

b) Booking and Payment Information

If you book a session or make a payment, your payment is processed through a third-party payment processor. We do not collect or store your credit card numbers or banking details.

The payment processor may collect information such as:

Your billing name
Billing address
Payment method details

This information is handled securely by the payment processor according to their own privacy policy and security standards.

c) Automatically Collected Information

Like most websites, basic technical information may be collected automatically, including:

IP address
Browser type
Device type
Pages visited
Approximate location (city/region level)

This information is used only for basic website functionality and performance monitoring and is not used for advertising or tracking you across other websites.

2. How We Use Your Information

We use the information we collect only for legitimate business purposes, including:

Responding to inquiries and messages
Scheduling and managing training sessions
Providing dog training services
Processing payments through a third-party provider
Sending booking confirmations or service-related communications
Improving our services and website experience

We do not sell, rent, or share your personal information for marketing or advertising purposes.

3. How We Share Information

We share personal information only when necessary to operate our business, including:

With payment processors to complete transactions
With scheduling or booking software used to manage appointments
When required by law or legal process

We do not share your information with third parties for advertising or data-brokering purposes.

4. Cookies and Tracking Technologies

Our website may use basic cookies or similar technologies to:

Enable core website functionality
Improve site performance
Understand general usage patterns

We do not use cookies for targeted advertising or behavioral tracking.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure.

These steps include:

Using reputable third-party service providers
Limiting access to personal data
Using secure website hosting and software

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

Request access to the personal information we have about you
Request corrections to inaccurate or incomplete information
Request deletion of your personal information, subject to legal or business requirements

To make any of these requests, please contact us using the information below.

7. Third-Party Services and Links

Our website may contain links to third-party websites or services (such as payment processors or social media platforms). We are not responsible for the privacy practices of those third parties.

We encourage you to review their privacy policies before providing personal information.

8. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.

Any updates will be posted on this page with a revised “Last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, you may contact us here.